Terms of service

These terms govern your purchase from Frosty Flamingo Apparel, operated by Frosty Flamingo Software, LLC, 2136 Trailblazer Way, Castle Rock, CO 80109. By placing an order you agree to them. Questions: [email protected].

Who we are and who can buy

We sell to individuals aged 18 or older, or to those who have the permission of a parent or guardian responsible for the purchase. We currently sell and ship only to addresses in the contiguous United States.

How an order is formed

Adding items to your cart and submitting checkout is an offer to purchase at the price shown. The sale is formed when we confirm your order after payment is verified. A browser redirect, a page that says “thank you,” or a pending card authorization is not confirmation on its own — your order confirmation email and your order status page are the authoritative record.

We may decline or cancel an order before production begins, and refund you in full, if we cannot verify payment, cannot fulfill the item, identify a pricing or listing error, suspect fraud or reseller abuse, or cannot ship to the address given. If we cancel after you have paid, you receive a full refund.

Pricing and what you pay

Prices are in U.S. dollars. The product price shown includes everything required to buy the item; sales tax and shipping are calculated and shown separately at checkout before you pay. You will always see the full amount — item price, shipping, and tax — before you are asked to confirm payment. We do not add mandatory fees at the end of checkout.

Prices and availability can change before you complete checkout. If a price or product description contains an obvious error, we are not obliged to honor it; we will tell you and let you cancel or confirm at the corrected price.

Made-to-order production

Most of what we sell is produced after you order it, by one or more approved fulfillment partners. Production-time and transit-time estimates shown on product pages are business-day ranges, not guaranteed delivery dates. Once production starts, an order generally cannot be changed or canceled — see our returns policy.

Printed and dyed items vary slightly in placement and color between runs, and screen colors differ from fabric. Minor variation is normal and is not a defect.

Your account and order access

You are responsible for keeping your sign-in credentials and order access links confidential. Order access links are time-limited and can be revoked. Tell us promptly if you believe someone else has used your account.

Acceptable use

Don’t use this site to break the law, interfere with its operation or security, scrape or bulk-harvest content, or resell our products as your own branded merchandise without a written agreement.

Intellectual property

The designs, artwork, brand names, logos, text, and images on this site belong to us or our licensors. Buying a product grants you ownership of that physical item, not a license to reproduce the design on other goods, commercially or otherwise.

Warranty and what we stand behind

We stand behind what we ship: if an item arrives damaged, defective, or materially different from what you ordered, we will replace it or refund it under our returns policy. Beyond that commitment, products are provided “as is” and we disclaim other warranties to the extent the law allows. Nothing in these terms limits any right you have under consumer protection law that cannot be waived — some states do not allow certain limitations, and in that case those limitations do not apply to you.

Limitation of liability

To the extent permitted by law, our total liability arising from an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. This does not limit liability for fraud, willful misconduct, death or personal injury caused by negligence, or anything else that cannot be limited by law.

Privacy

Our privacy policy explains what we collect and your rights over it, and forms part of these terms.

Disputes

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. Before formal action, please contact us — almost everything is resolvable directly and quickly. If it isn’t, disputes will be brought in the state or federal courts located in Colorado, and both of us consent to that jurisdiction. You may also have the right to bring a claim in your local small claims court.

There is no mandatory arbitration clause and no class-action waiver in these terms. We would rather resolve a problem than litigate it.

Changes to these terms

We update the version label above when these terms change. Every order permanently records the version in effect when you placed it, so the terms that govern your purchase are the ones you actually saw — not whatever this page says later.

Contact

Frosty Flamingo Software, LLC · 2136 Trailblazer Way, Castle Rock, CO 80109 · [email protected]