Shipping policy

We ship to addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or internationally.

How long it takes

Two separate clocks add up to your delivery window:

• Production time — how long it takes to make your item, shown on each product page.
• Transit time — how long shipping takes once it leaves production, also shown on each product page.

Add the two together for a rough delivery window. Both are business-day ranges and estimates, not guaranteed dates — production queues and carrier networks both fluctuate, particularly around holidays. We do not offer guaranteed or expedited delivery dates.

Shipping cost

Shipping is calculated at checkout based on your address and what you ordered, and shown to you before you pay. There are no handling fees or surcharges added afterward.

Made to order

Most items are produced after you order them, through one or more approved fulfillment partners. That keeps more sizes and styles available without warehousing bulk inventory — the trade-off is the production time above, and limits on cancellation described in our returns policy.

Split shipments

If your order includes items produced by different partners, they may ship separately, each with its own tracking number, at no extra cost to you. We will show you exactly which items are in each shipment as soon as that information exists — we don’t promise a shipment count before it is actually known.

Addresses and PO boxes

We cannot deliver made-to-order shipments to PO boxes. Please double-check your address at checkout: once production and shipping begin we usually cannot redirect a package. If a shipment is returned to our partner as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment, which may require paying shipping again.

When delivery goes wrong

If tracking shows delivered but you don’t have the package, check with neighbors and your building first, then contact us — we will investigate with the carrier. If a package is lost in transit or significantly delayed beyond the estimated window, we will reship or refund it. See our returns policy for how damaged and defective items are handled.

Contact

Frosty Flamingo Software, LLC · 2136 Trailblazer Way, Castle Rock, CO 80109 · [email protected]